Customer Support Services
CUSTOMER SUPPORT SERVICES
DIRECT SUPPORT FROM INDUSTRY EXPERTS
Our approach to customer support focuses on 4 critical disciplines; operations, finance & billing, clinical services, and client services. Our team of employee-owners recognizes the value of maximizing performance in these areas to ensure that our partners consistently receive the quality of service their communities and residents deserve.
Roles and Responsibilities:
Benefits of HealthDirect’s Clinical Team Support
Dedicated Clinical Team Support
- Medication optimization
- Clinical oversight
- Resident-specific recommendations
- Enhanced quality of care
Regulatory & Survey Support
- Psychotropic monitoring
- F-Tag guidance
- Audit assistance
Medication Regimen Reviews
- Polypharmacy reduction
- Drug interaction review
- High-risk medication monitoring
Clinical Consultation &
Provider Collaboration
- Provider support
- Nursing collaboration
- Therapy evaluations
Quality Measures Support
- Antipsychotic reduction
- Readmission support
- Quality improvement
Benefits of HealthDirect’s Account Management Support
Dedicated Account Management
- Personalized single point of contact
- Proactive communication and service oversight
- Performance reviews and operational insights
- Onboarding, implementation, and staff training
Responsive Customer Support
- Prescription and refill assistance
- Delivery and order status support
- Billing and insurance troubleshooting
- Rapid escalation and issue resolution
Medication & Billing Support
- Timely medication access
- Improved adherence and outcomes
- Claim resolution assistance
- Reduced administrative burden
Cross-Functional Collaboration
- Account Management
- Customer Support
- Clinical Team
- Billing & Operations Coordination
Ready for a Better LTC Pharmacy Partner?
Have questions for the HealthDirect team? Interested in becoming a care partner, requesting a pharmacy consultation or have billing questions? We’d love to help! Contact the HealthDirect Pharmacy Services team below or give us a call at 1 (888) 599-4379, Monday – Friday, 8:00 AM – 4:30 PM EST.