Are you look for a career where you can enhance lives? Look no further! Get to know us and experience the difference of being part of an employee-owned team!
The HealthDirect team is dedicated to serving the unique pharmacy needs of individuals residing in Long Term Care (LTC) facilities such as nursing homes and assisted living facilities and group homes. We are 100% employee-owned. Join us in providing expert-level pharmacy services, outstanding client support, and exceptional resident care. No prior pharmacy experience is required – just a positive attitude, a willingness to learn, and a commitment to caring for others.
Our Mission: Personalized Care in Every Interaction
As a purpose-driven organization, delivering personalized care drives our business approach.
Our Values and Behaviors
HealthDirect values are the guiding principles we live each day. Through living the following values, we provide the best care for our residents, build stronger partnerships with clients and create a better support system for our teammates:
Pharmacy Technician – Filling
As a Filling Technician you’ll be responsible for packaging medication orders per prescription label directions. You will positively impact the lives of others when you ensure products are accurately and neatly packaged. You’ll also assist in inventory control, including handling credits and restocking inventory.
Responsibilities:
- Count, seal and label prescription cards
- Pull drugs and match NDC to prescription labels
- Return inventory to proper place
- Assist in the upkeep and cleanliness of each work station and the facility
- Properly and accurately fill each individual order
- Maintain efficiency and fast-paced customer service
- Maintain all quality assurances
- Assist in keeping adequate stocking levels
- Develop and maintain knowledge of RX computer system
- Complete all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications & Expectations
- Strong communication skills
- Excellent organization skills
- Outstanding customer service skills
- Ability to develop knowledge of medications and physician orders
- Ability to multi-task and prioritize
- Capacity to work cooperatively and effectively with fellow employees, leaders, customers and others
- Strong initiative to work within guidelines and assume additional responsibilities
- Must be flexible and willing to work variable work schedules, assist others as requested and available, and be willing to perform all assigned work
- Adaptable to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, and apply current knowledge in new environments and experiences
- Ability to maintain positive engagement and involvement in the demands of the job
- Aptitude for providing exceptional customer service (for external customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
- Must take care of equipment and employ good safety habits
- Focus on leading by example through achieving goals and promoting standards
Educational Requirements:
- Minimum: High School Diploma or equivalent
Experience:
- Hospital or retail pharmacy experience preferred but not required
Special Conditions of Employment:
- Must be able to work nights and weekends as required
- Criminal background check and/or drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
Customer Service Technician – Data Entry
As a Pharmacy Data Entry Technician you will be responsible for all aspects related to accurate entering of medication orders, ensuring that all third-party claims are billed properly, and providing customer service and problem resolution to assigned facilities to ensure true personalized care.
Responsibilities:
- Provide exceptional service and problem resolution to customers
- Accurate data entry of patient profiles and medications
- Maintain accurate information for patients and facilities
- Appropriate and accurate billing and crediting
- Maintain and keep reasonable production as determined by supervisor
- Travel to customer facilities for meetings or drug exchanges, if assigned
- Assist in orienting and training new employees
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Qualifications & Expectations
- Strong communication skills
- Outstanding customer service skills
- Excellent organization skills
- Ability to multitask and prioritize
- Broad knowledge of medications and physician orders
- General computer and keyboarding skills
- Successful completion of a pre-employment and/or random drug screening test
- Work harmoniously and effectively with fellow employees, supervisors and others you are in contact with
- Complete assigned tasks (within and outside role) with a can-do attitude.
- Willing to work variable work schedules including nights and weekends
- Respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
- Support customer orders to completion and beyond to ensure true personalized care; right med, right resident, right time.
- Help to gain acceptance of ideas and build support for productive/improvement-focused change.
Educational Requirements:
- Minimum: High School Diploma or GED
- Preferred: AS Degree or Higher in Business Administration or related field
Experience:
- 3-6 months experience as a pharmacy technician
- Preferred: Hospital, Long-term Care or Retail pharmacy experience
Special Conditions of Employment:
- Criminal background check and/or drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
Let’s Connect!
Hi, I’m Susan Perry, and I am the Pharmacy Manager at our Appleton location. I would love the opportunity to chat with you to learn more about you and your job experience, and I can share with you more about HealthDirect, employee-ownership, our culture, and a career with us. We can connect either in-person or virtually via video chat at a time that is convenient for you. You can call or email me, 920-739-6105, SusanPerry@hdrxservies.com to set up a time to chat, or simply fill out the form below and a member of our team will connect with you. There is another way to get to know us. We will be hosting a job fair on Saturday, April 10th, from 10am to 3pm. If you are available, please stop by and see us!
