Facts about Serena
What I like to do outside of work
Where I call home
Rochester, NY since 1998 but grew up in Chappaqua, NY, outside of NYC in Westchester. However, I was born and raised in Florence, Italy for the first 10 years of my life.
English is my 2nd language, but you would never know it. Italian is my first. Sadly, I’m a terrible cook but I do make a fantastic Tiramisu.
Cinema Paradiso. It’s an Italian film.
Hotel on the Corner of Bitter and Sweet by Jamie Ford
Decade I would have liked to live in
Manager of Client Services & Relations
Hello! I’m Serena Barry and I serve as Manager of Client Services & Relations. I have a double BS from Pace University in Linguistics and Information Systems. I am currently in the process of getting my MBA from SUNY Brockport and will officially be done Summer 2023. I have been with HealthDirect just shy of 7 years. Prior to HealthDirect, I was in the Hospitality Industry, which is where I learned everything, I know about Customer Service, and it prepared me for my Client Services role at HealthDirect. I never knew what it meant to have a work-life balance and to get so much satisfaction from a job and an organization, until I came to HealthDirect. I genuinely feel as though we are making a difference every day in our LTC communities. To say that I love my job, the people I work with every day and the wonderful LTC residents I get to meet, is an overwhelming understatement. I love coming to work every day to an employee-owned organization that truly cares for its employees.
My role today at HealthDirect is that of Manager of Client Services & Relations. It is a continuation of my previous role as a Client Services Specialist in that I still maintain relationships with our wonderful customers in the Rochester, NY area, but now I have a team of Client Services Specialist in many parts of the country that I’m honored to lead.
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