Why Choose Personalized Care?
Better Relationships Build Better Responsiveness.
Our focus on client relations is intentional and more than just a PR move. We know that the more involved and collaborative we are with our clients – from nursing to administration – the better our service delivery will be. Expectations are more clearly established and delivered on, and ultimately resident outcomes are maximized.
Why do our beliefs matter to you?
- Our belief in putting people first means your staff consistently has a reliable, resourceful point of contact to effectively communicate needs.
- Our belief in relationships with our partners means those we serve don’t have to waste time shopping for a new pharmacy provider every 3 years.
- Our belief in integrity means everyone we connect with trusts that our organization is focused on creating the greatest value for them.
- Our belief in moral and ethical behavior means we refuse to serve in a way that jeopardizes the trust we have built over our decades of service to our communities.
- Our belief in community spirit means that we will proudly serve your organization each and every day to assure your entire community – residents, staff, and business – can continue to thrive.
These values are integral components of our work ethic. Each day we think about how the work we are doing right now impacts our clients, our company, our reputation, and our future.
When it’s crunch time we come together to get things done and done well. When it comes to meeting the needs of our partners, we are “all in”.
But, why believe it?
How do you know this isn’t a bunch of “fluff”? The answer is employee ownership. Every time you connect with our team, you aren’t just talking to an employee – you are speaking with an owner! Employee ownership shapes our work ethic, our approach to customer care, and our commitment to building trusted, long-term partnerships. Each team member has a vested interest in the success of the company. And, each of us knows that our success is dependent on helping you meet your goals.
Forming and fostering both internal and external relationships is critical to the strength of our business. It is crucial for efficient teamwork. And, effective collaboration is directly related to partner satisfaction. Ownership mentality means we nurture relationships with our partners and co-workers. We inspire, encourage, and respect our fellow owners and customers. We go out of our way to lift up and help.
On a daily basis your staff will have direct access to our dedicated, friendly team of owners committed to a personal caring approach. You get local, individualized attention combined with the services, buying resources and technology offerings of a healthcare leader. It’s an industry leading service approach that brings real value and only we can offer. Partner with us and we’ll prove it.
Thinking outside the box
Each client’s unique needs are met with “we will find a way” innovation. Because we understand that ingenuity is essential in achieving positive outcomes for you, we believe it is our responsibility to bring ideas that provide individualized solutions. You can depend on your HealthDirect team to develop creative, customized solutions that help improve business operations, daily processes, regulatory compliance, and resident care.
Decisions made with you in mind
We believe in having local, accessible leadership. Your HealthDirect leaders are directly available to you and empowered to make decisions suited to your needs. Each team member, in their individual roles, makes decisions that enable our clients to achieve results. Our partner’s goals are at the forefront of every decision. Our team understands that with decision making power comes with accountability; the two go hand in hand. We are accountable to you and all our customers and believe we owe it to you to meet and exceed expectations.
Immunization & vaccination services cannot be provided to the general public as HealthDirect is not a retail pharmacy.
Our goal is to respond to inquiries submitted during our normal business hours (Monday – Friday, 8am – 5pm EST) the same day. If you have a more urgent need, please contact the HealthDirect pharmacy providing services to you or your loved one. For security purposes please do not include any personal medical information when compiling your message.