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Why Personalized Care

Personalized Care. Direct to You.

It is more than a “nice” tagline. We view every area of our business, the relationship with our customers, and each individual interaction through the “Personalized Care, Direct To You” lens.

Smiling hospital administrator

But, why believe it?

How do you know this isn’t a bunch of “fluff”? The answer is employee ownership. Every time you connect with our team, you aren’t just talking to an employee – you are speaking with an owner! Employee ownership shapes our work ethic, our approach to customer care, and our commitment to building trusted, long-term partnerships. Each team member has a vested interest in the success of the company. And, each of us knows that our success is dependent on helping you meet your goals.

Two doctors meeting

Our values

What do we, the employee owners of HealthDirect, believe in?

  • People
  • Relationships
  • Integrity
  • Moral and ethical behavior
  • Community spirit

These values are integral components of our work ethic. Each day we think about how the work we are doing right now impacts our clients, our company, our reputation, and our future.

When it’s crunch time we come together to get things done and done well. When it comes to meeting the needs of our partners, we are “all in”.

RX iconRX iconaccessible leadersDirect contact with local decision makers
heartsheart iconauthentic partnershipEmployee ownership is our secret ingredient
hands out icontwo handslong-term approachDecisions that put you first
light bulbwhite light bulbneeds-drivenInnovative solutions and a can-do attitude
Administrators at computers

Authentic partnership

Forming and fostering both internal and external relationships is critical to the strength of our business. It is crucial for efficient teamwork. And, effective collaboration is directly related to partner satisfaction. Ownership mentality means we nurture relationships with our partners and co-workers. We inspire, encourage, and respect our fellow owners and customers. We go out of our way to lift up and help.

Our promise

On a daily basis your staff will have direct access to our dedicated, friendly team of owners committed to a personal caring approach. You get local, individualized attention combined with the services, buying resources and technology offerings of a healthcare leader. It’s an industry leading service approach that brings real value and only we can offer. Partner with us and we’ll prove it.

Doctors reviewing results

Thinking outside the box

Each client’s unique needs are met with “we will find a way” innovation. Because we understand that ingenuity is essential in achieving positive outcomes for you, we believe it is our responsibility to bring ideas that provide individualized solutions. You can depend on your HealthDirect team to develop creative, customized solutions that help improve business operations, daily processes, regulatory compliance and resident care.

Decisions made with you in mind

We believe in having local, accessible leadership. Your HealthDirect leaders are directly available to you and empowered to make decisions suited to your needs. Each team member, in their individual roles, makes decisions that enable our clients to achieve results. Our partner’s goals are at the forefront of every decision. Our team understands that with decision making power comes with accountability; the two go hand in hand. We are accountable to you and all our customers and believe we owe it to you to meet and exceed expectations.

**If your inquiry is regarding scheduling a COVID-19 vaccination, please visit the CDC website to find a vaccination location near you. HealthDirect is a long-term care pharmacy, not a retail pharmacy; thus, we cannot provide immunization services to the general public.

Contact Us

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