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Why Personalized Care

Personalized Care. Direct to You.

It is more than a “nice” tagline. We view every area of our business, the relationship with our customers, and each individual interaction through “Personalized Care, Direct To You” lens.


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But, why believe it?

How do you know this isn’t a bunch of “fluff”? The answer is employee ownership. Every time you connect with our team, you aren’t just talking to an employee – you are speaking with an owner! Employee ownership shapes our work ethic, our approach to customer care, and our commitment to building trusted, long-term partnerships. Each team member has a vested interest is the success of the company. And, each of us knows that our success is dependent on helping you meet your goals.

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Our values

What do we, the employee owners of HealthDirect, believe in?

  • People
  • Relationships
  • Integrity
  • Moral and ethical behavior
  • Community spirit

These values are integral components of our work ethic. Each day we think about how the work we are doing right now impacts our clients, our company, our reputation, and our future.

When it’s crunch time we come together to get things done and done well. When it comes to meeting the needs of our partners, we are “all in”.

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Authentic Partnership
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Long-term Approach
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Authentic partnership

Forming and fostering both internal and external relationships is critical to the strength of our business. It is crucial for efficient teamwork. And, effective collaboration is directly related to partner satisfaction. Ownership mentality means we nurture relationships with our partners and co-workers. We inspire, encourage, and respect our fellow owners and customers. We go out of our way to lift up and help.

Our promise

On a daily basis your staff will have direct access to our dedicated ...

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Thinking outside the box

Each client’s unique needs are met with “we will find a way” innovation. Because we understand that ingenuity is essential in achieving positive outcomes for you, we believe it is our responsibility to bring ideas that provide individualized solutions. You can depend on your HealthDirect team to develop creative, customized solutions that help improve business operations, daily processes, regulatory compliance and resident care.

Decisions made with you in mind

We believe in having local, accessible ...

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How Can We Help?

Complete the form below, and a HealthDirect team member will get back to you the next business dayOr, give us a call at 1 (888) 708-3999, Monday – Friday, 8:00 AM – 4:30 PM EST. For security purposes please do not include any personal medical information, when completing the form.


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