Our Pharmacy Team
Get To Know Our Long Term Care Pharmacy Providers
At HealthDirect, we are committed to providing LTC facilities with cutting edge technologies, clinical expertise and genuine customer care. Each day our pharmacies provide care to more than 60,000 residents. We are headquartered in Syracuse, New York, and operate 26 LTC pharmacies in 9 states.
Our HealthDirect leaders strive to create the best teams and inspire them to build trust and satisfaction with our clients externally. Our leadership teams bring vision, expertise, and decades of experience to our HealthDirect customers.
Your LTC Pharmacy Locations
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Our friendly, available HealthDirect team members provide consulting solutions for your nurses and caregivers through collaboration and on-going training.
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REGIONAL MANAGER OF OPERATIONS, Mid Atlantic
Ryan Bouchard, PharmD
Regional Manager of Operations, Northeast Region
Todd Wells, PharmD, RPh
Regional Manager of Operations, Midwest
Interested in joining our team?
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Background And Ownership Of Our Family of Pharmacies
HealthDirect operates 27 pharmacies located in: New York (Gouverneur, Syracuse, Rochester, Marcy), New Hampshire (Concord), Vermont (Williston), Wisconsin (Appleton, Brookfield, Eau Claire, La Crosse), Missouri (Farmington, St. Louis, Ozark) Kansas (Lenexa), Illinois (Chatham, Marion), Ohio (Brecksville, Westerville),and Pennsylvania (Washington, Berwick, Latrobe, Lehighton, 4 in Lancaster). We are a division of KPH Healthcare Services Inc., a billion dollar, ESOP (Employee Stock Ownership Plan), national provider of pharmaceutical and health care services with complimentary businesses in both retail and commercial segments of the market.
KPH Healthcare Services is a 100% employee-owned company with more than 4,000 employees that takes pride in providing the highest quality pharmacy and healthcare services. KPH is comprised of eight divisions: Kinney Drugs, HealthDirect Pharmacy Services, ProAct, Inc., Noble Health Services, HomeLife HealthCare, Kinnect, AristaCare Health, and the Kinney Drugs Foundation. Each of our divisions strives to make a positive difference in the communities where they live and work. Their dedication to their customers and commitment to providing these quality services has been the reason for our success.
As a leading $1 billion national healthcare provider, KPH Healthcare Services is able to consolidate purchasing power across our different healthcare divisions to deliver significant cost-savings to clients and customers without sacrificing the quality-of-care standards that are the cornerstone of our brand. Every aspect of our business is guided by our own values—those of excellence, moral responsibility, and community spirit.
KPH Healthcare Services is comprised of eight organizations:
- Founded in 1903
- Operates 100 stores located throughout New York and Vermont
- 4th largest chain drug retailer in the United States
- 96% customer satisfaction rate
- Fills 8 million prescriptions annually
- Operates in 22 states
- National retail pharmacy network consisting of over 66,000 pharmacies
- Client base represents more than 2 million lives
- 99% satisfaction rate
- 50+ years of long term care pharmacy experience
- Membership satisfaction rate of 99%
- Fills more than 4 million prescriptions annually
- Patient centered approach
- URAC and ACHA accredited
- 99% customer satisfaction rate