Supported Living Facilities
Pharmacy Solutions for Medication Management in Supported Living Facilities
HealthDirect has provided tailored medication services to fit the individual needs of supported living facilities for more than 50 years. As a supported living pharmacy provider, our expert team works with you to develop processes that promote patient wellness and support caregiver needs. Our customizable approach to supported living medication services means your facility gains a strong partner in patient care. Here’s how our medication management solutions promote care and enhance staff support.
Supported Living Medication Services
HealthDirect works in tandem with your supported living facility to build a team of compassionate staff who rally together to provide the best resident care. You and your HealthDirect pharmacy team cultivate an ongoing relationship centered around each resident.
Members of your HealthDirect pharmacy team include:
• Client relations specialist
• Billing specialist
• Order entry technician
• Medication records specialist
Supported Living Pharmacy Services That Work
Our customizable pharmacy management processes are designed to assist your team while keeping costs down.
• Competitive pricing
• Integrated pharmacy technology system
• Customizable packaging options
• Daily deliveries
• 24/7/365 pharmacy team member availability
Let Us Be Your Strategic Partner
The family of KPH Healthcare Services began with Kinney Drugs retail in 1903. All KPH family company values stem from Kinney’s long-standing commitment to trust and community-minded health solutions. As a HealthDirect partner, through our sister companies, your supportive living facility gains access to additional benefits not readily available elsewhere in the marketplace.
- Founded in 1903
- Operates 100 stores located throughout New York and Vermont
- 4th largest chain drug retailer in the United States
- 96% customer satisfaction rate
- Fills 8 million prescriptions annually
- Operates in 22 states
- National retail pharmacy network consisting of over 66,000 pharmacies
- Client base represents more than 2 million lives
- 99% satisfaction rate
- 50+ years of long term care pharmacy experience
- Membership satisfaction rate of 99%
- Fills more than 4 million prescriptions annually
- Patient centered approach
- URAC and ACHA accredited
- 99% customer satisfaction rate
Easy transitions for supported living medication services
Switching pharmacy providers can seem daunting. That’s why we’ve developed a stress-free solution to ease the process. Through simplified protocols, timed coordination and team collaboration, our guided step-by-step process promises a seamless transition.
As part of the transition, your HealthDirect pharmacy team will guide you through:
During our initial meeting, we work together to gather supportive living facility information, including survey dates, delivery and contact information, med pass times and standing order lists.
We’ll work together to identify key dates and gather resident fact sheets, insurance information and physician orders. Your order entry technician will help you develop a “road map” for all future data submissions.
A dedicated pharmacy team works with you to develop customized training solutions. Prior to start date, HealthDirect in-services your staff on pharmacy policies and procedures.
Your HealthDirect team is onsite the day of start-up. This ensures all systems and protocols are running smoothly and any questions are quickly answered.
After launch, we continue to support your supportive living facility via a transition recap meeting, continued HealthDirect management support, and ongoing visits from your account manager.
We understand the importance of simple, accurate billing. Our clean billing system provides reports that are clear, concise and easy to understand. Access to online billing is always available through Customer Access Plus.
Your dedicated billing specialist works with you to:
Ensure patient coverage.
Make sure private pay residents received their bill directly, instead of through billing facility.
Work directly with a HealthDirect billing representative. We do not outsource billing.
Partner with an Experienced Supported Living Facility Pharmacy
As your supported living facility pharmacy provider, we understand and respond to each group home’s medication management needs. By working together with staff, we develop customized pharmacy services that promote resident wellness, support staff needs and achieve business objectives.
To learn more about the benefits of partnering with HealthDirect, visit Our Pharmacy Process page. Or, if you’re ready to begin the transition process, call (888) 708-3999, Monday – Friday, 8:00am – 4:30pm EST.
Complete the form below, and a HealthDirect team member will get back to you the next business day. For security purposes please do not include any personal medical information when completing the form.
**If your inquiry is regarding scheduling a COVID-19 vaccination, please visit the CDC website to find a vaccination location near you. HealthDirect is a long-term care pharmacy, not a retail pharmacy; thus, we cannot provide immunization services to the general public.