Residents and Families

Convenient and Caring Prescription Service

HealthDirect is proud to be the preferred pharmacy services partner for your long-term care community. HealthDirect is a division of Kinney Drugs, an employee-owned company with more than 110 years of retail pharmacy experience.

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Doctor speaking with patient

Safe. Accurate. Personlized Attention.

For the last 50+ years, HealthDirect has been dedicated to meeting the unique prescription needs of residents of long-term care communities and supporting the staff members that provide their daily care.

In addition to dispensing medication, HealthDirect also provides many other services, including medication administration records and clinical consulting.

pharmacist with ipad

The right medication at the right time

Dedicated pharmacy technician, multi-verification process, and compliance enhancing packaging are just a few of the things we do to ensure accuracy and safety.

Our commitment to you is to provide the right medication to treat the right disease and getting it there on-time.

HealthDirect pharmacists review every order to provide another layer of accuracy and security. These are a few key checks performed by our pharmacists:

  • Review orders for appropriate dosing frequency and duplicate therapy
  • Perform allergy and adverse drug reaction screening on new or changed orders
  • Review potential drug interactions and make clinical and cost-saving recommendations

Our goal is to deliver caregivers the tools they need to provide you with medication safety and optimal care.

checkmark iconcheckmarkservice longevity50+ years of LTC pharmacy experience
heartsheart iconpersonalized care means moreCustomized Service & Dedicated Pharmacy Representative
hands out icontwo handsputting you firstStaff cares as much about your residents as you do
3 silhouettes icon3 peopleapproach that stands apartReliable Available Team of employee owners
Female doctor and elderly patient

‘Round the Clock Delivery

HealthDirect makes daily, after-hours and emergency deliveries. And, we dispense more than just prescription medications. HealthDirect also offers over-the-counter (OTC) medications and most anything you would find at your neighborhood drug store. We can arrange shampoo, cough drops, incontinence products, fiber therapy and many other items to be delivered with your orders.

Nurse and patient at assisted living home

Billing and claims? We’ve got it covered.

We coordinate with you, your facility’s billing office and any applicable family members to ensure coverage. We accept all approved Medicare Part D plans and most other insurance plans. Our friendly billing specialists will handle submitting claims and provide easy-to-understand, detailed monthly billing statements.

As an added convenience we proudly offer online bill pay.

Administrator typing at keyboard

Easy Online Bill Pay

When it comes to billing statements, HealthDirect is committed to accuracy, timeliness and convenience. Through our partnership with Etactics, we can provide you with convenient online statement processing services.

With Etactics’ online services you are able to:

  • Make a payment via credit card or e-check
  • Review current and historic (4 month look-back) billing
  • Eliminate paper invoicing and receive monthly invoice notifications
  • Choose between one-time and recurring payments
  • Store payment information in a personal, secure (PCI compliant) wallet.
  • Link multiple accounts for easy access

3 Easy Steps To Review and Pay Bills

Step 1: Access The Portal

Click the “bill pay” link at the top of the page to access our bill pay portal.

Step 2: Login or Create an Account

If you have already created an account, you can easily log in using your user-name and password. Or if you are looking to make a one-time payment or create an account, enter the required information at the right of the screen.

Step 3: Pay or Review

Once logged into your account you have the option of paying the invoice (pay now), printing your invoice (view invoice), or confirming historic payments and activity on the account (document log).

Immunization & vaccination services cannot be provided to the general public as HealthDirect is not a retail pharmacy.

Contact Us

Our goal is to respond to inquiries submitted during our normal business hours (Monday – Friday, 8am – 5pm EST) the same day. If you have a more urgent need, please contact the HealthDirect pharmacy providing services to you or your loved one. For security purposes please do not include any personal medical information when compiling your message.