Brecksville, OH

The main responsibility of the Client Service Specialist is to serve as a customer advocate within HealthDirect. They are the main point of contact for our clients. Any service need or suggestion can be brought to them and they will coordinate with the appropriate HealthDirect teammates and provide prompt follow-up. Each of our Client Service Specialists brings a strong commitment to providing partner facilities with “Personalized Care. Direct to You.”

Matt Lengauer, CPhT

Assistant Pharmacy Manager

HealthDirect assistant pharmacy managers help to ensure pharmacy operations flow smoothly and efficiently. On a daily basis they help with managing work flow, staffing requirements, delivery schedules, and making sure customer needs are being met. They are dedicated, available and always will to step up and help with whatever needs to be done to ensure client satisfaction.

Missy Bower

Director of Business Development and Client Services

The main responsibility of the Director of Business Development and Client Services is to bring vision, expertise, and decades of experience to the HealthDirect team. They understand the importance of personal attention and innovation when it comes to creating trusted partnerships and customized solutions that result in positive outcomes for our clients. Our directors of business development work to build teams that focus on business strategy as well as resident care. They believe our goals should always have care at their core; that it always comes back to care – whether it is business to business or person to person.

Bob Traffis, RPh

Director of Pharmacy

Our pharmacy managers believe that developing a strong partnership leads to improving the quality of resident care at our clients’ facilities. They strive to create the best teams internally and inspire them to build trust and satisfaction with our clients externally. They bring vision and expertise to lead their pharmacy team in providing the high-quality, customer-focused pharmacy services that our client facilities deserve.